[Télécharger] Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way de James Merlino PDF Ebook En Ligne

Télécharger Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way de James Merlino Livre PDF Gratuit

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Télécharger "Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way" de James Merlino livre En ligne

Auteur : James Merlino
Catégorie : Livres anglais et étrangers,Business & Investing,Industries & Professions
Broché : * pages
Éditeur : *
Langue : Français, Anglais

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers: How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

Télécharger Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way de James Merlino Pdf Ebook

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PDF Complet ~ Télécharger Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Livre PDF Gratuit 02.24 Livres ★★★★☆ 3.3 étoiles sur 5 de 852 avis 2014-10-27 Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way - de Jame.

Cleveland Clinic Names James Merlino, M.D., Chief Clinical ~ In 2014, he released his first book, “Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way” and is an editor of “Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare,” released in 2018. His wife, Amy Merlino, M.D., is Cleveland Clinic’s Chief Medical Information Officer and a maternal-fetal medicine specialist at Cleveland Clinic. About .

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